Case Studies

The owner of the general contracting firm needed to grow revenue faster. He was recommended by his accountant to tidy up his financial presentation so he could get his financial picture of his company to look healthy and organized. He needed to show he was regularly pulling income and paying his employees.

We set up the client’s company on payroll, which helped him demonstrate a regular reflection of income, assured him that his taxes were now reported accurately and on time, and improved the overall health of his business.

The owner of a dental practice had been with a payroll services competitor for years. He hadn’t been prompted to check up on the company's offerings or efficiencies in years. He was so busy running his dental practice that he didn't have time to check in on the back-office of his business.

When Payroll Vault heard about the owner's situation, we set up his company on payroll, reviewed his workforce management services—workers' comp, merchant services, payroll processes—and informed him about the ERC tax credit. We even helped him get more dedicated attention than what he was receiving with the other payroll company.

As a result of Payroll Vault's help, the owner was able to get $25,652 in ERC tax credits; save $569/year on workers' comp; save $320/month on merchant services; and save a modest amount on payroll services (about $10/month).

When a Chamber of Commerce CEO was looking to switch from a big box competitor, they sought out a smaller competitor. However, shortly after making the switch, the original vendor acquired their new partner and the Chamber found themselves back at square one.

They needed a way to ensure compliance with the state's labor laws, and they turned to Payroll Vault for help. We set them up with payroll and timekeeping services, as well as a service that provides labor law posters.

We took the time to understand their business and its needs before providing solutions that could be tailored specifically for them. This helped her provide personalized service with local expertise—something that would be otherwise impossible with a large company.

The result? Errors were avoided, compliance was assured, and work was lessened for internal employees who had previously been responsible for payroll tasks—all while giving them personalized attention and an increased sense of comfort in knowing that they were working with someone local who understood their industry inside and out.

We wanted to have personal contact with our payroll provider and not getting nickeled and dimed for services.  Payroll Vault has personal services, and you deal with the same person for any questions or services you need compared to past payroll providers we have had where we didn’t get the same person twice and continuously had to repeat what we needed.

We are very impressed with the personal service and touches we receive from Cindy and her employees and have recommended Cindy Thompson and Payroll Vault to many of our clients.

Our previous payroll provider was a large-scale company that didn’t align well with the needs of our small organization. As a small nonprofit, we required a payroll partner that could offer personalized support and responsiveness when needed. With Cindy at Payroll Vault, we’ve found exactly that—a reliable and supportive partner who understands our unique needs.

Working with Payroll Vault has brought peace of mind to our payroll process. We no longer worry about things not running smoothly because we know reliable support is just a call away. Payroll has gone from being a source of stress to a seamless, hassle-free experience!  

We’re under 50 employees and were looking for a payroll provider who was focused on businesses our size and dedicated to excellent customer service.  The payroll company we were previously with provided us a dedicated person who was never available when we were to call in payroll and didn’t make us feel like we were a valued customer.

Payroll Vault has been wonderful to work with!  Our employees are happy with Payroll Vault and pleased with their phone app as well.  Payroll Vault is responsive when our management has questions or our employees have questions and are always available when we set up a time to call in payroll!

We were previously with a PEO that was costly, provided services that a small organization like ours didn't require and customer service was extremely challenging and many requests and questions went unanswered. We were in search of a smaller, local business that would be attentive to our needs and that is exactly what we have found with Payroll Vault.

Our business has been impacted by Payroll Vault in two meaningful ways; we have reduced the amount of time spent on payroll, in general, due to their quick responses to all inquiries and we have also significantly reduced our payroll expenses which leads to more funding towards our mission

Working with Payroll Vault has made our business more efficient and the payroll process much more enjoyable working with Cindy and her team.